Frequently Asked Questions
Most products and services are delivered digitally via email, download link or customer download using a username and password. Some services are delivered via email and/or link to the licensed recipient.
The majority of our products is ready for delivery, but configuration and minor updates can be required to maximize the quality of our products upon delivery. After payment has been successful you can expect us to contact you within three days to discuss further details of delivery. Delivery will take place within two weeks after placement of the order.
If you require a delivery quicker than described above, than please let us know and we may be able to facilitate your needs.
If you are having trouble logging into your account, please Contact us and we’ll sort it out.
Ensure that you are logged into the correct account before going to the checkout page. If you aren’t logged in, or you’re logged into the wrong account, you can log in or switch accounts on the checkout page.
We currently accept payment via our Stripe account: Visa, MasterCard, JCB, Discover, Diner’s Club and American Express card. More information at Cards and Payment Types accepted by Stripe. We are a company from The Netherlands, so all prices stated in our site are in Euro (EUR).
Find the product you wish to purchase, click the Buy button, and select your subscription or package. You’ll then be taken to our checkout page where you can log into your existing account to use saved information or register a new account. The checkout process is below the register area.
Once your order is complete, you should receive an email notification. The preparations for your product delivery will start directly. You may also visit our site at any time to download your purchase(s). Go to your account page and click the Downloads tab to find all available products.
If you don’t see your purchased products on the My Account page, please contact us. If you have another account or bought a product on behalf of a client, please be prepared to provide that information.
The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, please contact us and we’ll check on your payment and account.
Unfortunately we can not offer refunds on services where the models, data and access credentials have already been sent.
Unlike physical goods, electronically distributed reports, models and data can be duplicated. Once a license has been issued, it is not possible for us to recall all copies. Therefore, we do not accept product returns or exchanges.
As MDC | MaritimeDataCompany is a part of Trenel BV, Terms & Conditions and the legal documentation of Trenel BV apply.
This website has been prepared in good faith on the basis of information available at the date of publication.
MaritimeDataCompany does neither guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website and their products nor its usefulness in achieving any purpose.
Readers and users are responsible for assessing the relevance and accuracy of the content of this website.
MaritimeDataCompany will not be liable for any loss, damage, cost of expense incurred or arising by reason of any person using or relying on information on this website and their products.
Your can find our privacy policy here.
Copyright of this website and all material either written or in image form as contained within this website is the property of Trenel BV and may only be copied or used with the written permission of Trenel BV.
It is never the intention to breach any copyright and as such, all due diligence has been undertaken to seek and confirm permission of third parties to use any additional images, models or written material contained within this website. Should you consider to be the owner of any such material on this website and believe to have not given permission for its use, then please contact us and we will immediately rectify the issue.
Product, service and procedure descriptions and specifications are subject to change without prior notice. Trenel BV recommends that all information and data are confirmed with its technical department before specifying, ordering or commissioning its products or services.
The majority of our products is ready for delivery, but configuration and minor updates can be required to maximize the quality of our products upon delivery. After payment has been successful you can expect us to contact you within three days to discuss further details of delivery. Delivery will take place within two weeks after placement of the order.
If you require a delivery quicker than described above, than please let us know and we may be able to facilitate your needs.